Privacy Policy

Effective Date: February 2026

BenchLynk (“we,” “our,” or “us”) provides a repair intake and tracking platform for independent jewelry stores. This Privacy Policy explains how we collect, use, and protect information in connection with our website and repair tracking system.

1. Information We Collect

A. Store Account Information

When a jewelry store applies for or opens an account, we may collect:

• Store name
• Owner/manager name
• Business email address
• Business phone number
• Store location information

B. Repair Transaction Information

Authorized store users may enter:

• Customer name
• Customer phone number
• Repair details
• Item description
• Item condition notes
• Photos of items
• Repair status updates
• Internal notes

C. SMS Consent Information

When customers consent to SMS notifications, we collect:

• Mobile phone number
• Timestamp of consent
• Consent preferences (opt-in/opt-out status)

2. How We Use Information

We use the information we collect to:

• Provide and maintain BenchLynk repair tracking services
• Send transactional SMS notifications (only with customer consent)
• Track repair status and history
• Communicate with store account holders
• Support customer service requests
• Improve and develop our services
• Comply with legal obligations

3. SMS Notifications

BenchLynk sends SMS notifications only to customers who have explicitly opted in. Messages are strictly transactional and limited to repair status updates. We do not send marketing or promotional messages via SMS.

Customers may opt out at any time by replying STOP to any message.

4. Information Sharing

We do not sell customer information. We do not sell or share mobile phone numbers with third parties for marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Data Security

We implement reasonable security measures to protect information from unauthorized access, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain repair transaction data as long as the store maintains an active account, or as required by applicable law. Customers may request deletion of their data by contacting the jewelry store directly.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information. Contact us at the email below to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify store account holders of material changes via email.

9. Contact Us

For questions about this Privacy Policy, please contact us at:

Email: support@benchlynk.com

Address: Myrtle Beach, SC